Understanding who is responsible for different parts of the drainage system can help you resolve issues quickly and effectively. Below is a guide to help you determine your responsibilities and who to contact.

What’s the Difference Between a Drain and a Sewer?

What We Can’t Investigate

Some types of noise fall outside of what the law defines as a statutory nuisance. These include:
  • General children’s noise (e.g., playing)
  • Shouting, screaming, or loud talking
  • Everyday domestic sounds (e.g., footsteps, doors closing)
  • Car stereos from moving vehicles
  • Poor sound insulation in buildings
  • Reasonable commercial or business activity noise

Noise from…

Read more Report Noise Pollution

The dumping of waste on public highways or on private land is classified as fly tipping and is an illegal activity. If you witness waste being dumped, please report this to the police on 999 as a crime in progress. Alternatively, if you have just discovered it, please report this to us. Never put yourself at…

Read more Fly tipping