This statement only applies to our main website at

This website is run by Fylde Council. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • Change colours, contrast levels and fonts
  • Zoom in up to 300% without the text spilling off the screen
  • Navigate most of the website using just a keyboard
  • Navigate most of the website using speech recognition software
  • Listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of this website are not fully accessible and are working to make the website as accessible as possible.

Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

Telephone: 01253 658658

We’ll consider your request and get back to you in 7 days.

If you don’t have access to a text-to-text translation service, we can offer translation via Language Line.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website.

If you find any accessibility problems or think we’re not meeting accessibility requirements, contact: Fylde Council, ICT Department, Town Hall, St Annes Road West, Lytham St Annes, Lancashire, FY8 1LW. Email or telephone 01253 658658.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Visiting us in person

Our offices have audio induction loops, or if you contact us before your visit we can arrange a British Sign Language (BSL) interpreter.

Find out how to contact us

Technical information about this website’s accessibility

Fylde Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to:

Non-accessible content – non compliance with regulations

The content listed below is non-accessible for the following reasons.

Some of our forms or systems are built and hosted through third party software and ‘skinned’ to look like our website such as:

  • CMIS
  • My Council Services

These are provided by a third party supplier and we are unable to make any changes.

WCAG 4.1.2 Name, Role, Value: Elements must only use allowed ARIA attributes

We are aware that there is an issue across the website with pages incorrectly using the ARIA attribute. This will be addressed as the year progresses.

We are also aware that there is an issue in relation to our accessibility contrast tool at the top of each page. We are working to improve this.

Interactive tools and transactions

Some of our interactive forms are difficult to navigate using a keyboard. For example, because some form controls are missing a ‘label’ tag.

These forms are built and hosted through third party software and ‘skinned’ to look like our website.

Content that’s not within the scope of the accessibility regulations

PDFs and other documents

Some of our PDFs, Excel and Word documents are essential to providing our services. For example, we have PDFs with information on how users can access our services, and forms published as Word documents. When this content is renewed it is created in an accessible format.

Any new PDFs or other non HTML documents we publish will meet accessibility standards.

What we’re doing to improve accessibility

We are constantly working to improve the accessibility of our site and carry out manual and automated tests throughout the year on a random selection of content. We are also working with third-party suppliers to encourage them to bring systems out of our control to standard.

Preparation of this accessibility statement

This statement was prepared on 28 March 2022. It was last reviewed on 16 May 2022.