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Most of our services can be completed online by visiting the online services area of the website. If you need to contact our customer services team to assist you, please use the contact details below. If your enquiry cannot be resolved using the methods listed below, then you can make a face to face appointment to see our Customer Services team. Please be aware that at the present time we are operating by pre-arranged appointment only and there is currently no ‘drop-in’ service available. You can make an appointment on our bookings page.

Contact Information

From Monday 26th July our telephone opening hours are;
Monday 8.30am – 5.00pm
Tuesday 8.30am – 5.00pm
Wednesday 9.00am – 5.00pm
Thursday 8.30am – 5.00pm
Friday 8.30am – 4.30pm

Directions & Useful information

The Town Hall has limited visitor parking spaces available and is currently undergoing redevelopment.

Additional pay and display parking is available at North Promenade Car Park – a car parking pass can be provided at reception.

By Train

St Annes on Sea (SAS) is the nearest train station. The train station is around 5 minutes walk down the main shopping area (towards the pier) to our offices.

By Bus

From Blackpool- the number 11, 7, 14, 2  and 68 stop in St Annes Town Centre; about 1 minute walking distance to our offices. The number 68 bus also runs from Preston bus station.

By Car

Come off the M55 signposted St Annes (past junction 1) and exit at the helter skelter roundabout (please click here to view a picture of the roundabout) and turn left to St Annes. Around 500 yards, take your 3rd turning on the left (Dual carriage way), stay on this to the promenade going straight on at all traffic lights. Turn left at the prom and turn right at the 2nd set of traffic lights and our offices are on left.

Local Taxi Numbers

  • Whitesides – 01253 711 611
  • Premier Fylde Taxis – 01253 711 111‎

Council Emergencies (Out of Hours)

During office hours please contact the customer services team on 01253 658 658.

Out of office (general) – 01772 436756 (after 5pm)

Housing (Progress Housing Group) (after 5pm)

Emergency Number: 03333 204 555

Further information about Progress Housing Group is available online.

Social Care Services

Telephone: 0845 6021043
Fax: 01772 536701
Minicom: 01772 536702

Further information about Social Services is available on Lancashire County Councils Website.

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