Accessibility Statement for fylde.gov.uk

This accessibility statement applies to www.fylde.gov.uk.

Using this website

Fylde Council is committed to making its website accessible.

You should be able to:

  • Change colours, contrast levels and fonts

  • Zoom in up to 300% without text spilling off the screen

  • Navigate most of the website using just a keyboard

  • Navigate most of the website using speech recognition software

  • Listen to most of the website using a screen reader (including recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand.

AbilityNet provides advice on making your device easier to use if you have a disability.

How accessible this website is

We know that some parts of this website are not fully accessible. We are working to improve accessibility across the site.

Feedback and contact information

If you need information on this website in a different format, such as accessible PDF, large print, easy read, audio recording or braille, please contact us:

We’ll consider your request and get back to you within 7 days.

If you do not have access to a text-to-text translation service, we can arrange translation support via Language Line.

Reporting accessibility problems

We’re always looking to improve the accessibility of this website.

If you find any problems that are not listed on this page or think we’re not meeting accessibility requirements, contact:

Fylde Council – ICT Department
Town Hall
St Annes Road West
Lytham St Annes
Lancashire
FY8 1LW

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

If you’re not happy with how we respond to your complaint, you can contact the Equality Advisory and Support Service (EASS).

Visiting us in person

Our offices have audio induction loops. If you contact us before your visit, we can also arrange a British Sign Language (BSL) interpreter.

Find out how to contact us.

Technical information about this website’s accessibility

Fylde Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This website is partially compliant with the Web Content Accessibility Guidelines (WCAG) version 2.1 AA standard.

Non-accessible content

Non-compliance with the accessibility regulations

The content listed below is not fully accessible for the following reasons.

Third-party systems

Some forms and systems are built and hosted by third-party suppliers and are styled to look like our website, including:

  • CMIS

  • My Council Services

We are unable to make direct changes to these systems.

ARIA attributes

Some pages use ARIA attributes incorrectly, which does not meet WCAG 4.1.2 (Name, Role, Value).

We are aware of this issue and will address it as part of ongoing improvements to the website.

Contrast tool

There are known issues with the accessibility contrast tool at the top of each page. We are working to improve this.

Interactive tools and transactions

Some interactive forms are difficult to navigate using a keyboard. For example, some form controls are missing appropriate labels.

These forms are built and hosted by third-party suppliers and are outside our direct control.

Content that’s not within the scope of the accessibility regulations

PDFs and other documents

Some PDFs, Word documents and Excel files are essential to providing our services. Not all of these documents are fully accessible.

Where documents are reviewed or replaced, we aim to improve their accessibility.

We aim to ensure that any new non-HTML documents we publish are accessible wherever possible. If you experience difficulty accessing any document, please contact us and we will provide the information in an alternative format.

What we’re doing to improve accessibility

We are continually working to improve accessibility. This includes:

  • Carrying out automated and manual accessibility testing throughout the year

  • Testing a sample of pages and content

  • Working with third-party suppliers to encourage improvements to systems outside our control

Preparation of this accessibility statement

This statement was prepared on 28 March 2022.
It was last reviewed on 5 February 2026.