Fylde Council’s latest annual Resident Survey has revealed outstanding satisfaction levels across key service areas, with numerous departments receiving approval ratings above 80%. The comprehensive 2024 survey, which gathered 1,586 responses, demonstrates robust community confidence in the Council.
The survey highlights several remarkable achievements, including:
- 98% satisfaction with refuse collection surveys
- 95% approval rating for parks and open spaces
- 96% of residents rate Fylde as an excellent place to live
- 84% overall satisfaction with Fylde Council services
Councillor Karen Buckley, Leader of Fylde Council, commented: “These results reflect our steadfast commitment to providing quality services. It is testament to the hard work of our staff that satisfaction levels are consistently high in many core areas. It is also encouraging to see an 88% satisfaction rate for our community communications, confirming that we are keeping residents up to date with what’s happening across Fylde.”
The survey demonstrates strong performance across both public-facing and operational services. The Cemetery and Crematorium service received a distinguished 96% satisfaction rating, while household recycling services achieved 93% approval.
Regulatory services, including planning and building control, recorded comparatively lower satisfaction levels at 56% and 62% respectively, a pattern consistent across local authorities due to the necessary enforcement function of these departments. However, both departments have improved ratings since last year, and the Council maintains its dedication to boosting these services while upholding essential regulatory standards.
Financial stewardship has always featured strongly, with 74% of residents expressing satisfaction with the Council’s approach to ‘value for money’. This positive assessment accompanies an impressive 95% satisfaction rate for Fylde as a tourism destination, underscoring the borough’s appeal to both residents and visitors.
The Resident Survey remains accessible year-round, enabling continuous feedback collection and real-time monitoring of service performance. Residents are encouraged to complete the survey online and may opt to receive the weekly e-newsletter for regular Council updates.
Keep up to date with the latest Fylde Council news by following us on social media or subscribing to our newsletter. Any new information will be posted directly through these channels, so if you are following us, you’ll be the first to know.
