Fylde Council believes that all members of the community have the right to equal access to information and services provided by the Council.
We offer live chat on the website for customer with hearing difficulties.
For this reason we provide translation, interpretation and communication services for people who:
- do not speak English
- are blind or have a visual impairment
- are Deaf or have a hearing impairment
We offer the following services:
- Interpretation, including sign language
- Language translations
- Braille, Large Print and audiotape (English and other languages)
- Our services are professional, confidential and sensitive to the needs of the individual.
How can I arrange an interpreter to help me?
If you visit a council office or have an appointment to see a council officer, you can ask for an interpreter. We will arrange for an interpreter to interpret for you, either in person or over the phone. If an interpreter is not available we will arrange another appointment for you with an interpreter. You will not have to pay for the interpreter.
How can I ask for a translation?
You can ask a council officer who is dealing with your enquiry for a translation of council letters or other council documents. Most council documents have a language panel on the back cover. You can ask for a translation of that particular document by completing your details on the form given and returning to the freepost address shown. You do not have to pay for translations.
How can I ask for information in Braille, Large Print or audiotape?
You can ask a council officer who is dealing with your enquiry to arrange council letters or other council documents in Braille, Large Print or audiotape. You can ask for a particular document in one of these formats by contacting the council. You do not have to pay for this service.