Special collection terms and conditions

The bulky waste collection service (special collection) is offered to households for the collection of unwanted furniture items. The service is chargeable at a cost of £21.60 for up to 3 items, £43.25 for 4 to 10 items, £80.95 for over 10 items (charged per hour), £43.25 for a single fridge, freezer, or combined fridge/freezer, and £49.50 for a garden shed (maximum size 6’ x 6’ / 1.83m x 1.83m).  Payment must be made by debit/credit card before the collection can be confirmed.

The exact number and description of items must be specified at the time of booking the collection and if any items are unconfirmed we will be unable to proceed with your collection request.

Fylde Council has appointed a 3rd party collector; Bulky Waste Collectors (BWC) to complete collections on its behalf.  The collection vehicle is staffed by two people, therefore all items must be able to be moved by a team of two people.  Any items that are considered too large to be removed from the designated collection point by two people must be dismantled prior to the arrival of the team to ensure that the collection can be completed successfully.

All items must be easily accessible, disconnected, unplugged, defrosted, and empty of any contents and must be able to fit through doorways (if inside the property) as the team will not be able to dismantle any items upon arrival.

Where possible we prefer to collect items from inside the property so that they are in the best condition possible and are not at risk of weather damage. All items considered to be in good condition will be reused in the local community.  Any items deemed unsuitable for reuse will be recycled unless considered to be in poor condition.

If items are left outside, please ensure they are left within your property boundaries (i.e. in a garden or on a driveway) and not left out on a public highway or alley.

For security purposes we will not enter your property (including a garage or shed) if you are not home.

Due to the nature of the service we are not able to allocate a specific collection time, however we can offer a morning or afternoon collection (Monday to Friday 9am -12pm and 1pm-5pm). We also offer collections on Thursday evenings (5pm-7pm).  Bulky Waste Collectors aim to complete collections within 3 working days of your request and will contact you in advance to confirm your booking.

If you wish to make an amendment to one of the items you have booked in for collection you must notify Fylde Council in advance, prior to the date of collection, and a deviation form must be signed by yourself when the team arrive at your property.

We are unable to offer any refunds if a request to cancel a collection is received after 5pm on the day of your booking request. However, in the unlikely event that a problem occurs with the service, we are committed to working with you to resolve this in a timely manner.