Our operational staff are working hard to maintain waste collections wherever possible however this may change over the coming days/weeks due to the latest government advice on social distancing and self-isolating. Please be mindful of where your vehicle is parked on collection day to help our crews navigate an easy route. It would also be helpful if you could present your bin slightly earlier on collection day as we may need to readjust the rounds in line with available resources.
Households that are self-isolating should follow the Government’s ‘Stay at home’ advice which states:
- Store personal waste such as used tissues and disposable cleaning cloths securely within disposable rubbish bags
- Place these bags into another bag, tied securely and keep separate from other waste
- These bags should be put aside for at least 72 hours before being put into your usual external general waste bin
- Please do not take this waste to the local Household Waste and Recycling Centre.
Please dispose of your other household waste as normal. It is more important than ever to ensure that recycling is clean and dry, and that rubbish bags are all securely tied and contained within the grey refuse bin to help prevent spills and protect our collections teams and the public. Please do not place any other bags of rubbish alongside your bin as these will not be taken by the crews.
Thank you for your cooperation at this difficult time
Changes to our services
Limited stock of bins: we are no longer able to accept orders for new and replacement bins, this will enable us to prioritise outstanding orders. The service will be suspended until the lockdown has been lifted and further bin stock is available
Additional grey bin applications are temporarily on hold whilst we direct staff resources during this time to ensure waste collections can be completed
The bulky waste collection service has now been suspended until further notice. We can no longer accept bookings for the removal of households items.