Security Assurance for Public Portals
Fylde Borough Council
We take the security of your online account seriously.
When you use Fylde Borough Council’s digital services, we use a range of measures to keep your information safe.
Secure Login
Your account is protected by:
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Strong password requirements
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Protection against weak or commonly used passwords
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Secure login systems
Extra Security
Some of our online services use two-step verification (also known as 2FA) to add an extra layer of protection.
This means that even if someone knows your password, they still can’t access your account without a second verification step.
Safe Password Resets
If you forget your password:
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We send a secure reset link to your email
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You confirm your identity
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You choose a new password safely
Trusted Technology
We work with accredited technology suppliers who:
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Hold ISO/IEC 27001 certification
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Follow Cyber Essentials standards
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Have independently audited security policies
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Use secure change management processes
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Patch and monitor systems regularly
Monitoring & Incident Response
Our systems are monitored for security issues and any incidents are logged, investigated, and reviewed through formal processes.
Your Role
You can help keep your account safe by:
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Using a strong, unique password
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Keeping your email secure
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Never sharing your login details
Need Help?
If you think your account has been compromised, contact our support team immediately.
