What information do we need?

When you wish to claim for a Covid support self-isolation payment we will require the following information, with evidence where requested, to be able to determine your entitlement: – name; address; national insurance number; email address; contact telephone number; details of the benefits you receive; NHS test and trace 8 digit ID number with date of self-isolation; details with proof of employment/ self-employment; proof of being unable to work from home; a copy of a recent bank statement; proof of receipt of a qualifying benefit. For any discretionary award would also need details with proof of your household income.

If you do not provide this information we may not be able to make a payment. If you provide false information you may be paid incorrectly and may be subject to overpayment recovery action.

Why do we need this?

We are allowed to ask for your personal information as the council has a statutory duty to provide this service – this is defined as a public task.

Who will we share your information with?

We will share your information with other council services where this is permitted by the legislation or is necessary to ensure you are receiving services to help you. We will share your information with Her Majesty’s Revenue and Customs (HMRC) and may share your information with the Department for Work and Pensions or other government departments. We will also share your information with others if we are required to do so by law, to fulfil a statutory duty or ordered to do so by a court.

How long will we keep your information?

We will keep your information securely for the time that you are claiming self-isolation payments. When your claim stops we will then keep your information securely for a further 6 years to comply with legislation.


We do not transfer your information to a third country (that is a country outside of the EEA). If you claim a self-isolation payment, we may use your information in some calculations that use an automated decision-making process.

If this applies we will let you know the outcome.