What information do we collect?

We will collect personal details appropriate to the service you require. In some areas, this may simply mean registering your name, address and email details. Other on-line forms will require more information so that all the appropriate elements of your service request will be dealt with in a timely manner.

What do we use personal information for?

There are various reasons that we need to collect personal data. For example, we may need to ask you for your contact details for correspondence purposes. Similarly, we may need information in order to fulfil our statutory obligations and regulatory responsibilities. Subject to your agreement we may contact you to either provide information about new services that are coming on line, or get your feedback on how well we are performing. In any event we will only ever obtain information from you that is ‘fit for purpose’ and does not constitute an invasion of your privacy.

We use third-party advertising companies to serve ads when you visit our website. These companies may use information (not including your name, address, email address, or telephone number) about your visits to this and other websites in order to provide advertisements about goods and services of interest to you. If you would like more information about this practice and to know your choices about not having this information used by these companies, click here.

  • Google, as a third party vendor, uses cookies to serve ads on http://www.fylde.gov.uk/.
  • Google’s use of the DART cookie enables it and its partners to serve ads to your users based on their visit to your sites and/or other sites on the Internet.
  • Users may opt out of the use of the DART cookie by visiting the Google ad and content network privacy policy.
  • If you have not opted out of third-party ad serving, the cookies of other third-party vendors or ad networks may also be used to serve ads on your site,


Your rights are prescribed under the Data Protection Act 1998 and the Council will apply the highest level of care to safeguard your privacy and use of your information across all our services. For more information about how we process personal data please see our Fair Processing Notice below.

Email Messages

We are keen to ensure that we are providing our residents and local businesses with services that they need. Consequently, you may receive occasional e-mail messages from Fylde Borough Council on matters that we consider may be of interest to you, if you have provided your email address.


If you have any comments or concerns regarding this policy please contact the Council’s Legal Officer via email or in writing at the following address:

Head of Legal Services
Fylde Borough Council
Town Hall
Lytham St. Annes

Fair Processing Notice - how Fylde Borough Council uses your information

Fylde Borough Council is committed to compliance with Data Protection legislation. Keeping your personal information accurate and secure is a vital part of providing efficient services to you.

The council will only use the information it holds about you for the purpose you provided it except in the circumstances outlined in this notice. It will also only collect the minimum information necessary to fulfil that purpose.

When you provide information you will be told what it will be used for and whom it will be shared with. However, you need to be aware that the council is required to share your information, on occasion, between different sections of the council to help reduce crime or investigate fraud. An example of this is in reducing Housing Benefit fraud and involves the council sharing Council Tax, Housing Benefit, Electoral Registration and other licensing and registration data to ensure that claimants are not claiming illegally.

Other organisations the council may share data with in order to protect public funds include government departments, local authorities and financial institutions such as banks and credit reference agencies.

The council also works closely with other councils and community organisations and often needs to share information with them in order to deliver your services. However, the council will not supply these organisations with your information unless it is satisfied that equal measures are in place to protect the information from unauthorised access. The council will also not supply your information to any organisation for marketing purposes without your prior consent.

The council has a responsibility to promote social wellbeing and works in partnership with other councils and agencies such as the Police, Fire and Rescue Service, the voluntary services and the Health Service in order to preserve life, reduce accidents, reduce crime and disorder and improve health.

To promote this social wellbeing the council may need to share your personal and sensitive information with other councils and partner agencies.

Personal Data is information that relates to a living individual who can be identified either:

  • From the information or
  • From the information combined with any other information which is already in the possession of, or likely to come into the possession of, the person or organisation holding information.

The information includes any expression of opinion about the individual, and any indication of the intentions of the data controller or any other person in respect of the individual. Personal data will therefore cover basic details such as name, address, date of birth and telephone numbers.

The council must always comply with the eight Principles of Data Protection when handling your personal information. These principles state that data must be:

  • Fairly and lawfully processed
  • Processed for limited purposes
  • Adequate, relevant and not excessive
  • Accurate and up to date
  • Not kept for longer than is necessary
  • Processed in line with your rights
  • Secure
  • Not transferred to other countries without adequate protection

Certain data is also categorised as ’Sensitive Personal Data’, for example:

  • Racial or ethnic origin
  • Physical or mental health or condition
  • Sexual life
  • Offences (including alleged offences)
  • Religious or other beliefs of a similar nature

The law says explicit consent should be sought to before using your Sensitive Personal Information. Usually your consent will be sought when you make an application for council services.

In order to provide you with efficient and effective services Fylde Borough Council needs to collect personal data. The council may also need to share your personal data with other service providers who are contracted to carry out services on their behalf. These providers are obliged to keep your personal details secure and use them only to fulfil your service request.

The council will process the information you provide in a manner that is compatible with the Data Protection Act and in particular aims to comply with the principles stated above. Fylde Borough Council will use information about you for the provision of services and specifically for the following:

  • for all law enforcement, regulation and licensing, criminal prosecutions and court proceedings which the council is obliged to undertake
  • all financial transactions to and from the council including payments, grants and benefits. Where monies are due or outstanding the council reserves the right to use all the available information at its disposal to protect public funds

Your information will only be held as long as necessary and will be disposed of in a secure manner when no longer needed. The periods for retention of information are specified in the council’s Retention Schedule.

Fylde Borough Council may also share information with other bodies responsible for auditing or administering public funds, in order to prevent and detect fraud such as the Department for Work and Pensions or HM Revenues and Customs, as allowed by law.

The council may check information you have provided, or information about you that someone else has provided, with information held by the authority. We may also get information about you from certain third parties, or give them information in order to:

  • for prevent or detect crime
  • protect public funds
  • make sure the information is correct

These third parties include government departments, local authorities and private sector companies such as banks, organisations that may lend you money and companies that assist the council in fraud detection and prevention such as credit reference agencies.

The council has a responsibility to promote social wellbeing and to work with other councils and partner agencies such as the Police, Fire and Rescue Service, the voluntary services and the Health Service in order to preserve life, reduce accidents, reduce crime and disorder and improve health. To promote this social wellbeing the council may need to share your personal and sensitive information with other councils and partner agencies.

The sharing of sensitive personal data where your consent has not been directly secured will only occur in order to promote community wellbeing for example in saving life, reducing crime, reducing accidents and improving health and will be on a “need to know” basis.

Fylde Borough Council is required by law to protect the public funds it administers. It may share information provided to it with other bodies responsible for auditing or administering public funds, in order to prevent and detect fraud.

The Audit Commission appoints the auditor to audit the accounts of Fylde Borough Council. It is also responsible for carrying out data matching exercises.

Data matching involves comparing computer records held by one body against other computer records held by the same or another body. This is usually personal information.

Computerised data matching allows potentially fraudulent claims and payments to be identified. Where a match is found it indicates that there is an inconsistency which requires further investigation. No assumption can be made as to whether there is fraud, error or other explanation until an investigation is carried out.

The Audit Commission currently requires us to participate in a data matching exercise to assist in the prevention and detection of fraud. We are required to provide particular sets of data to the Audit Commission for matching for each exercise, and these are set out in the Audit Commission’s handbooks, which can be found at www.audit-commission.gov.uk/nfi

The use of data by the Audit Commission in a data matching exercise is carried out with statutory authority under its powers in Part 2A of the Audit Commission Act 1998. It does not require the consent of the individuals concerned under the Data Protection Act 1998.

Data matching by the Audit Commission is subject to a Code of Practice. For further information on the Audit Commission’s legal powers and the reasons why it matches particular information, see the Level 3 Notice on the Audit Commission website or contact Head of NFI on 0844 798 2222 or email: nfiqueries@audit-commission.gov.uk.

If you require further information about the use of your data please contact Ian Curtis, Council Solicitor on 01253 658506 or email ianc@fylde.gov.uk