Victims of ASB can request a review of their case. The complainant can consider using the ASB case review process (formerly the community trigger). Agencies including councils, police, local health teams and registered providers of social housing have a duty to undertake a reviews of how they have dealt with a case when the complainant is dissatisfied with the outcome, where the case meets our locally defined threshold. The Lancashire Community Safety Partnership and local partners have defined this threshold as:
‘three or more qualifying complaints about separate incidents of antisocial behaviour in the last six months, where the victim feels no effective action has been taken’
The ASB Case Review can be used by any victim of ASB or by any person acting on behalf of a victim, for example a family member, friend, carer, councillor, MP or other professional person. This is intended to ensure that all victims are able to use the ASB Case Review. However, the victim’s consent should be sought by the person using the ASB Case Review on their behalf.
The ASB Case Review should not be used to complain about a single organisation. If your complaint is about an individual organisation you are advised to follow their complaints procedure.
