Fylde Council Housing Service are temporarily changing the way we operate the service in response to the Coronavirus. There will be no face to face appointments or visits to people’s homes, unless in an emergency. Staff are committed to running the service as normally are we are able to do so.

This decision has been taken in view of current government guidance and to protect our staff and customers.  We will do our best to meet our clients needs through housing advice, homelessness, tenancy support, disabled facilities grant and private sector enforcement  at this difficult time.  The arrangements may be subject to change and we will notify you of any changes.

We apologise for any inconvenience but I am sure you will appreciate the health of our customers, housing staff and their families must be our priority.

  • Staff are to be home based
  • Staff who wish to come into the office will do so
  • There will be no face to face appointments or visits to people’s homes unless in an emergency
  • Clients can still contact us as normal by ringing 01253 658658 or email housing@fylde.gov.uk or email listening@fylde.gov.uk
  • All clients will be responded to on the day of their enquiry

Thank you,
Housing Services Manager

Fylde Borough Council offers a range of housing services. They include:

  • A housing advice and homelessness service
  • Advice and assistance to carry out disabled adaptation’s
  • A range of housing renewal assistance grants
  • Energy efficiency advice
  • Advice and enforcement in relation to housing standards and conditions.
  • The housing service is delivered from the Town Hall in St Anne’s.

Our aim is to provide efficient, quality services to all the people of the borough and we believe in being open about the services that we provide.  We welcome your comments about our services and will listen to your suggestions about improving the way we deliver our services to you.

What you can expect from us

  • Our offices are open from 9am until 5pm from Monday to Thursday and 9am until 4:30pm on Fridays
  • Offices are closed at weekends and on public holidays.
  • Friendly, helpful and polite staff.
  • A response to service requests within 3 working days
  • A response to your letters within 5 working days.
  • Home visits are available and can be arranged by appointment.
  • We aim to give you as much help, advice and information as possible and we will keep you informed about your service request.
  • If we need to take enforcement action, this will be done in accordance with the council’s adopted policies.  Copies of our policies are available on request.
  • We will deliver our services fairly and equally to all.

How to contact us

Email – housing@fylde.gov.uk

Address – Housing Services, Town Hall, Lytham St Annes, FY8 1LW

What to do if things go wrong

If you are not happy with the service you receive, please talk to the member of staff involved first.  If they are not able to resolve your problem, you can contact the housing service manager on the above details.

Have your say

We value what you have to say and it is our policy to encourage your feedback.  If you have any comments about our services, please do not hesitate to contact us at the above address.

If you still think we have acted wrongly and are not satisfied that we dealt with your complaint, you can complain to the Local Government Ombudsman at the address below:

Website – www.lgo.org.uk/make-a-complaint

Address – Local Government Ombudsman, Beverley House, 17 Shipton Road, York, YO3 6FZ

Telephone –  01904 663200