Fylde Council is working with businesses to provide advice and support on the requirements that must be in place before re-opening. Social distancing measures must remain in place to reduce transmission of infection. Business owners are responsible for carrying out an assessment to identify the risks and controls required in the business to open safely with social distancing measures. A checklist can be found here to assist owners with an assessment.
The links below provide the most up to date information to support the risk assessment process:
Test and Trace – Your Responsibilities
Click here to download the Customer Logging Toolkit for Businesses to help you comply with NHS Test and Trace protocols – Within the toolkit you’ll find helpful FAQs for customer queries, promotional posters, and messaging to share across digital media.
Links to National Guidance for Businesses Re-Opening on 4th July
No. Seating will facilitate appropriate distancing that will prevent overcrowding and congestion.
Tables should be restricted to 6 persons from two households (maximum).
Outdoor seating is restricted to six people from any number of households.
Please refer to Question 2.
Venues are advised to assist (NHS Test and Trace) by keeping a temporary record of customers and visitors for 21 days. Customers should do this in order to help fight the virus and stay safe.
It is advised to book to secure your seating. Booking assists the business in planning and working safely within their capacity.
Refer to Question 2. You are advised to speak to the business to amend your booking in advance.
Yes. This is to the discretion of the business since the new controls are likely to require planning to maintain customer safety.
Contactless payments are encouraged where possible.
The service of drinks only is discretionary to the business. Some licensing conditions require the sale of alcohol to be in addition to the supply of food.
The 2m guidance relates to the distance between tables.
This may depend on each business circumstances. Such mitigation measures may include:
Further increasing the frequency of hand washing and surface cleaning
Keeping the activity time involved as short as possible
Using screens or barriers to separate persons from each other and workers from customers at points of service
Back-to-back or side-to-side (rather than face-to-face) positioning whenever possible
Maintaining one-way systems
The provision and maintenance of face coverings and visors
Designated pick up points for food and separate stations for clearing tables and dirty crockery
Licensed Off Sales’ FAQs
Yes, the necessary off-sales permission is being included on all licenced premises as part of the Business & Planning Bill. This will run alongside your existing premises licence and you should check the times and days permitted and review any conditions that might be relevant.
It is clear that the intention of the regulations was to discourage any sort of congregation on or near licensed premises. If there are breaches of the regulations or ASB then as above, the premises could be subject to enforcement.
Adequate social distancing measures should be put in place to protect staff and customers wishing to purchase or collect food or drink from your premises. Consider accepting only contactless payments and consider relevant government guidance.
It would be hoped that premises will take a common sense approach and would promote and encourage social responsibility of customers (as within the existing Licensing Act responsibilities), and it would not be expected that customers are asked to confirm where they intend to take the alcohol to. If however off sales are made in open containers it might be reasonable to consider where the customer is going to consume the alcohol.
Enforcement could be both under LA 2003 and the Coronavirus Regulations.
Yes they can be – it will depend on the specific circumstances at the time. While individuals have responsibility for their actions depending on the facts their behaviour could be linked to the premises.
While customers are attending to collect or order food or drinks best practice would suggest you have undertaken a risk assessment to consider the issues and in the same way you advertise under age sales policies you may wish to consider customer messaging as their behaviour could have a direct impact on the premises. You may wish to contact your local authority for advice and guidance.
The council has developed some practical tips for local businesses based on the experience of our officers:
Early engagement of your workforce
Know the profile of the workforce i.e. age, health status etc. and canvass them to establish any concerns that they may have returning to work, engage with employees to obtain feedback on safe working practice. Provide any suitable PPE or equipment that is necessary and communicate the proper use of PPE with your workforce. Exclude employees from returning to work who are clinically vulnerable or unfit for work. Document the reasons for actions taken and keep matters under review. An engaged workforce is more productive.
Manage queues responsibly
Where the business attracts the queuing public, it is the responsibility of the operator to effectively manage the queue both inside and outside the premise. It may be necessary to engage staff in marshalling procedures (one in/one out process or agreement of a maximum number of persons to enter at any one time) marking of floor areas with a 2m distance, cordoning of areas to direct and control queues etc.
You must consider space and social distancing available for the passing public on footpaths and the measures being taken by adjacent business premise that may also have customers waiting outside the outlet – work together.
Assess and review your work activities
Measures to reduce direct contact between employees and the customer i.e. screens, restocking and pricing when closed, reduced floor walkers etc. will help prevent infection between staff and customers, where practicable. Consider whether restricted sales/ lines, best sellers or limited menus are more practicable in the current climate. Remember, you can always review and increase lines as you become more confident in managing your new COVID 19 controls.
Minimise hand contact points
Restrict the availability of items in self-serve areas. Remove the need to ‘touch’ or ensure items can be effectively cleaned (examples such as self-serve coffee machines, condiments, touch screen order points, customer trolleys/baskets and door handles).
Keep doors in the business open when trading (e.g. front doors and toilet main entrances, where possible) well-ventilated areas reduce infection. Regularly clean counters and any other points where customers may have touched. If necessary assign persons to cleaning at all times to ensure that contact points are cleaned properly at regular intervals during the trading period.
Consider whether display items can be covered to protect from contamination. Any items returned for a refund should be left for a minimum 72 hours before being offered for re-sale. Consider whether provision can be made for a customer hygiene station preferably located at the entrance or viewings by appointment to reduce unnecessary customer contact.
Personal Protective Equipment (PPE)
Provide any necessary PPE, face coverings and visors or protective glasses are advisable if employees are working closer than 2m, and discuss with employees the proper use of PPE which will provide assurance to staff and customers. Click here to see how to make face coverings. PPE should be used to supplement other hygiene measures, particularly where social distancing measures are difficult to maintain for businesses where space is limited. Please have regard to the hierarchy of controls stipulated by The Health and Safety Executive.
Personal hygiene is essential, advice and posters on effective hand washing can be downloaded and included with the COVID 19 risk assessment sheet.
Any business that cannot implement satisfactory social distancing measures must remain closed.
The council is not able to provide advice on individual risk assessments, the business owner knows and understands the employees, the premise and the activities and is responsible for putting in place appropriate measures in accordance with government guidance.
The commercial team will answer any queries you may have and provide advice on the general guidance and can be contacted on email@example.com
By working together the public and employees will be safe.