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The Government have put together guidance and brought in regulations to help employers, employees, and the self-employed understand how to work safely during the coronavirus pandemic. 

Fylde Council is working with businesses to provide advice and support on the requirements that must be in place to ensure COVIDsecure compliance 

It is of paramount importance that we all follow the government guidelines to limit the spread of coronavirus. 

Where workplaces are permitted to be open, precautions need to be taken to reduce the risks; to yourself, your employees, and to the general public. 

The Government have published guidance for different business sectors to help employers, employees, and the self-employed understand how to work safely during the coronavirus pandemic.

Fylde Council continues to work with businesses to provide advice and support on how to reduce the risk of COVID-19 spreading in the workplace.

For information about your sector please click the links below:

Close contact services

Shops, branches, and close contact services – Working safely during coronavirus (COVID-19) – Guidance – GOV.UK (

Restaurant, pubs, bars, nightclubs and takeaways

Restaurants, pubs, bars, nightclubs and takeaway services – Working safely during coronavirus (COVID-19) – Guidance – GOV.UK (

Hotel and guest accommodation

Hotels and guest accommodation – Working safely during coronavirus (COVID-19) – Guidance – GOV.UK (

Offices and factories

Offices, factories and labs – Working safely during coronavirus (COVID-19) – Guidance – GOV.UK (

Best Practice Tips


  • Know the profile of the workforce i.e. age, health status etc.  
  • Engage with your employees and establish any concerns they may have in returning to work, consider any feedback on safe working practices that are suggested.   
  • Provide the necessary PPE or equipment and ensure that all employees receive traininin the correct use of PPE.  

An engaged workforce is more productive. 

Where the business attracts the queuing public, it is the responsibility of the operator to effectively manage the queue both inside and outside the premises.   

  • Implement a marshalling procedure if necessary (one in/one out process or agreement of a maximum number of persons to enter at any one time). 
  • Mark out the floor areas with 2m distancingintroduce a oneway system to direct and control queues. 
  • You must also consider space and social distancing available for the passing public on footpaths and the measures being taken by adjacent business premises that may also have customers waiting outside the premises. 

Work together with neighbouring businesses to keep the public safe. 

Reduce direct contact between both employees and customers: 

  • Install plastic screens and wear face coverings. 
  • Complete restocking and pricing when the business is closed. 
  • Reduced floor walkers to help prevent infection between staff and customers, where practicable.  
  • Consider whether restricted sales lines, best sellers or limited menus are more practicable in the current climate.  Remember, you can always review and increase lines as you become more confident in managing your new COVID19 controls. 
  • Where possible, require customers to book appointments to reduce unnecessary crossovers and contact between customers. 
  • Restrict the availability of items in self-serve areas. Remove the need to ‘touch’ or ensure items can be effectively cleaned (examples such as self-serve coffee machines, condiments, touch screen order points, customer trolleys/baskets and door handles) 
  • Keep doors in the business open when trading (e.g. front doors and toilet main entrances, where possible) – as well as reducing touch points, well-ventilated areas reduce the chance of infection.   
  • Regularly clean counters and any other points where customers may have touched. 
  • If necessary, assign someone to clean at all times to ensure that contact points are cleaned properly at regular intervals during the trading period. 
  • Consider whether display items can be covered to protect from contamination. Any items returned for a refund should be left for a minimum 72 hours before being offered for re-sale. 
  • Consider whether provision can be made for a customer hygiene station preferably located at the entrance. 
  • Provide any necessary PPE, face coverings and visors or protective glasses
  • Ensure that all employees receive training in the correct use of PPE
  • PPE should be used to supplement other hygiene measures; particularly where social distancing measures are difficult to maintain for businesses where space is limited
  • Please have regard to the hierarchy of controls stipulated by The Health and Safety Executive. Click here for FAQ on the HSE hierarchy 
  • Personal hygiene is essential, advice and posters on effective hand washing can be downloaded and included with the  COVID 19 risk assessment sheet. 

Any business that cannot implement satisfactory social distancing measures and adhere to COVID-secure measures must remain closed. 

The council is not able to provide advice on individual risk assessments; the business owner knows and understands the employees, the premise and the activities and is responsible for putting in place appropriate measures in accordance with government guidance and regulations. 

The commercial team will answer any queries you may have and provide advice on the general guidance and can be contacted on 

Let’s work together. 

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