Opening times

Due to the recent guidelines provided by the UK Government we have made the decision to change our opening times. 

Our offices are now open Monday-Friday between 9am and 3pm, strictly by appointment only. If you wish to visit the offices, you must make an appointment by emailing or phoning 01253 658658Our phone lines are also open 9am-3pm, Monday to Friday.

Our phones lines are very busy, however the good news is our online services will continue to be monitored, with most of our staff working to a schedule which ensures we are answering as many enquiries as possible. So please wherever you can we encourage you to use our website, contact us through social media or email us at 

If attending the town hall for an appointment, the following guidelines will need to be adhered to:

  • From 15th July 2020 entry to the Town Hall is strictly by appointment only
  • Appointments can be made by emailing
  • Arrive at the time of your appointment.  You will not be able to wait inside the Town Hall
  • Maximum length of appointment is 45 minutes
  • At the time of your appointment, enter the lobby; we will approach you
  • A maximum of two people per appointment who must be from the same household or extended household
  • Hand sanitize on arrival and follow guidance.  Stay 2 meters apart
  • Do not visit if you have any symptoms of Covid-19
  • Please wear a face-mask
  • Bring your own stationery (pens, notebook etc)
  • Let us know in advance if you have any special requirements
  • Any payments must be made by card only.  Cash will not be accepted as a method of payment

Foodbank vouchers

If you require a foodbank voucher, please call 01253 658458.

Latest health advice and guidance

Changes to Fylde Council services

Support for Council Tax and Housing Benefit

  • Struggling to pay council tax   
  • Struggling to pay your rent 
  • Housing benefit advice – Housing benefit will be paid as normal and services can still be accessed online. Enquiries can be emailed to
  • The Chancellor announced additional hardship support for council tax payers in the recent budget. Local Authorities have been asked to award a reduction to all Working Age Council Tax Reduction customers. The award will be £150 off their Council Tax bill or if less than £150 is owed in Council Tax after the award of benefit, the bill will be reduced to nil. Working Age residents in receipt of Council Tax Reduction do not need to contact us as the awards will be made automatically and a new Council Tax bill will be issued in due course. If your financial circumstances have changed and you now need to claim Council Tax Reduction, please complete your application as soon as possible by visiting:

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