Since the introduction of shielding, many new measures have been put in place including the rule of 6, COVID-secure workplaces, and the widespread use of face coverings; all of which have reduced the need for such restrictive shielding advice. 

Click here for the latest guidance on shielding and protecting people who are clinically extremely vulnerable from COVID-19 

We understand that help may still be required and we are working together with local partners to ensure our most vulnerable residents continue to receive the support they need, especially those without friends, family or neighbours to assist them. 

If you need help

Since the new guidance regarding shielding was introduced, we have noticed a reduction in enquiries to the dedicated hub telephone number and email address in comparison to earlier this yearIn order to continue to deliver the service as effectively as possible, we have recently absorbed the Fylde Community Hub enquiries into our Customer Service team. 

If you continue to require practical helpsupport or advice, please contact the team who will put you in touch with Fylde’s well-established local neighbourhood support structures and voluntary groups. 

You can call us on 01253 658658 from 9am – 4:30pm Monday to Friday, email us at or direct message us on Facebook or Twitter

Help with shopping

Shop local  

Many local bakers, butchers, chemists and more offer home deliveries. You should contact them directly to ask about availability. 

Register an online account with your local supermarket  

If you need to shop online and book a delivery slot, the process will be much quicker if you already have an account set up. 

Click here for guidance on how to shop online 

Support for shopping 

  • Contact the NHS Volunteer Responders – support can be provided for shopping, picking up your prescriptions or for a regular friendly telephone call 

Click here to access the NHS Volunteer Responders scheme 

  • Fylde Coast Foods – delivery of shopping and essential items across the Fylde coast.

    07845 519443 


Wellbeing is always important for everyone, however more so than ever at the moment. Self-isolation can be lonely and boring, and the information in the news and on social media can make you feel worried or fed-up. 

Below is some useful information to help you stay busy and in touch with the world whilst isolating.  

Stay connected with others

Maintaining healthy relationships with people you trust is important for your mental wellbeing. 

Think about ways to stay in touch with friends and family if you or they must stay at home – by phone, messaging, video calls or social media.  

You can also get in touch with one of the many organisations who offer a telephone friendship service, where you can enjoy chatting with someone over the phone from the comfort of your own home. 

Talk about your worries 

It’s normal to feel worried, scared or helpless about the current situation. Remember; it is OK to share your concerns with others you trust, and we would encourage you to do so. You may also find that sharing your concerns may help them too. 

If you cannot speak to someone you know or if doing so has not helped, there are plenty of helplines you can try instead. 

NHS-recommended helplines  

Look after your body

Physical health has a big impact on how we feel. It can be easy to fall into unhealthy patterns of behaviour that end up making you feel worse. 

Try to eat healthy, well-balanced meals, drink enough water and exercise regularly. Avoid smoking, drugs or drinking too much alcohol. 

If you are staying at home, you could try exercising indoors, with lots of free online classes. Or try an easy 10-minute home workout. 

Try a 10-minute home workout 

Carry on doing the things you enjoy 

If you are feeling worried, anxious, lonely or low, you may stop doing things you usually enjoy. 

Try to focus on your favourite hobby if it is something you can still do at home. Or start a new hobby; read, write, do crosswords or jigsaws, or try drawing and painting. Whatever it is, find something that works for you. 

If you cannot think of anything you like doing, try learning something new at home. There are lots of free tutorials and courses online. 

You can still stay social at home by joining others online; book clubs, pub quizzes and music concerts are just a few of the things to try. 

Do not stay glued to the news 

Try to limit the time you spend watching, reading or listening to coverage of the outbreak, including on social media, and think about turning off breaking-news alerts on your phone. 

You could set yourself a specific time to read updates or limit yourself to checking a couple of times a day. 

Use trustworthy sources – such or the NHS website – and fact-check information from the news, social media or other people. 

Other support and helplines 

Foodbank Vouchers

If you require a foodbank voucher, please call 01253 658658 

Click here to find out more about Fylde’s Foodbank 

Financial Support

To assist people to self-isolate, the government has announced that individuals on low incomes will be entitled to a Test and Trace Support Payment of £500, if they meet certain criteria, in order to support them through their self-isolation period. 

The payments are only available to people who have been told to self-isolate on or after 28th September 2020. 

More information and details about how to apply  

If you live in rented accommodation or your own home, you may be able to claim Housing or Council Tax Benefit. 

More information and details about how to apply 

If you are on a low or reduced income, we recommend you check with the DWP to see if you’re able to claim Universal Credit or any other benefit during this period. 

More information and details how to apply 

Stay in the know

Keep up to date with the latest COVID guidance and Fylde Council services by following us on social media or subscribing to our newsletter. Any new information will be posted directly through these channels, so if you are following us, you’ll be the first to know.