The council has set up a community hub in Fylde to support the isolated and lonely residents of the Borough who do not have friends, family or neighbours to assist during the period of isolation required as a result of the Coronavirus.

We have launched a dedicated phone line for support, such as food and essential supplies.

Contact us on 01253 658448 or you can email on helpneeded@fylde.gov.uk

Community Hub operating times

  • 9am-8pm Monday – Friday (excluding Bank Holidays)
  • 11am-3pm Saturday – Sunday
  • 11am-3pm Bank holidays

Please note the Community Hub is not an emergency service and we are unable to offer health advice. If you have immediate concerns about your health, please consult 111 online.

If you are a community or volunteer group and want to help provide the support in your community then please click on the button below:

Vulnerable people can get Coronavirus support and approximately 1.5 million will be sent a letter explaining how they can access this support. However, if the vulnerable person can’t read it, aren’t IT literate or connected, or not registered with a GP, that person may not be aware of the extra support on offer.  Extremely vulnerable people should be registered on or referred to the following national website:

The information below is the updated list of diseases and conditions considered to be very high risk:

  1. Solid organ transplant recipients
  2. People with specific cancers
  • People with cancer who are undergoing active chemotherapy or radical radiotherapy for lung cancer
  • People with cancers of the blood or bone marrow such as leukaemia, lymphoma or myeloma who are at any stage of treatment
  • People having immunotherapy or other continuing antibody treatments for cancer
  • People having other targeted cancer treatments which can affect the immune system, such as protein kinase inhibitors or PARP inhibitors
  • People who have had bone marrow or stem cell transplants in the last 6 months, or who are still taking immunosuppression drugs
  1. People with severe respiratory conditions including all cystic fibrosis, severe asthma and severe COPD
  2. People with rare diseases and inborn errors of metabolism that significantly increase the risk of infections (such as SCID, homozygous sickle cell)
  3. People on immunosuppression therapies sufficient to significantly increase risk of infection
  4. People who are pregnant with significant heart disease, congenital or acquired”

We are facing an unprecedented situation and want to make sure that those most vulnerable in our community get the support they deserve.  Communities are already pulling together in response to the Coronavirus outbreak and working with the council to protect our residents, in particular those who are elderly, vulnerable or isolated.

You may have ideas for other forms of support, gaps in provision or things that may need further consideration in future, so please feel free to write about those in the form.

We know that well-meaning individuals are offering help locally, which is wonderful, at the moment we are collating details of support endorsed from a recognised group or organisation with formal volunteer structures in place.

Thank you for your assistance at this time.

Working with our partners across Lancashire, we’re ensuring our communities are supported, informed and protected through the current health crisis and beyond.

The Lancashire Resilience Forum have recently put together a video which features our very own Director, Tracy Manning, who has been leading in the council’s humanitarian response during the coronavirus outbreak