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The guidance to support the clinically extremely vulnerable in protecting themselves from exposure to coronavirus has been updated.

If you are clinically extremely vulnerable, you should follow resumed shielding guidance:

  • do not attend work, school, college or university
  • stay at home as much as possible
  • only go out for medical appointments, exercise or if it is essential.

Click here for the latest guidance on protecting people who are clinically extremely vulnerable from COVID-19

We understand that help may be required, and we continue to work together with local partners to ensure our most vulnerable residents continue to receive the support they need, especially those without friends, family or neighbours to assist them.

If you need help

If you have a support network such as family, friends or neighbours, then we urge you to seek their assistance in the first instance.

If you continue to require practical help, support or advice please contact the team who will put you in touch with Fylde’s well-established local neighbourhood support structures and voluntary groups.

You can call us on 01253 658448 from 9.00am – 4.30pm Monday to Friday, email us at or direct message us on Facebook or Twitter.

Help with shopping

Shop local  

Many local bakers, butchers, chemists and more offer home deliveries. You should contact them directly to ask about availability. 

Register an online account with your local supermarket  

If you need to shop online and book a delivery slot, the process will be much quicker if you already have an account set up. 

Click here for guidance on how to shop online 

Register for priority access to supermarket deliveries

If you have a medical condition which means you’re classed as being clinically extremely vulnerable to coronavirus, you can ask for priority access to supermarket deliveries.

Click here for more information

Support for shopping 

  • Contact the NHS Volunteer Responders – support can be provided for shopping, picking up your prescriptions or for a regular friendly telephone call 

Click here to access the NHS Volunteer Responders scheme 

  • Fylde Coast Foods – delivery of shopping and essential items across the Fylde coast.

    07845 519443 


Wellbeing is always important for everyone, however more so than ever at the moment. Self-isolation can be lonely and boring, and the information in the news and on social media can make you feel worried or fed-up. 

Below is some useful information to help you stay busy and in touch with the world whilst isolating.  

Stay connected with others

Maintaining healthy relationships with people you trust is important for your mental wellbeing. 

Think about ways to stay in touch with friends and family if you or they must stay at home – by phone, messaging, video calls or social media.  

You can also get in touch with one of the many organisations who offer a telephone friendship service, where you can enjoy chatting with someone over the phone from the comfort of your own home. 

Talk about your worries 

It’s normal to feel worried, scared or helpless about the current situation. Remember; it is OK to share your concerns with others you trust, and we would encourage you to do so. You may also find that sharing your concerns may help them too. 

If you cannot speak to someone you know or if doing so has not helped, there are plenty of helplines you can try instead. 

NHS-recommended helplines  

Look after your body

Physical health has a big impact on how we feel. It can be easy to fall into unhealthy patterns of behaviour that end up making you feel worse. 

Try to eat healthy, well-balanced meals, drink enough water and exercise regularly. Avoid smoking, drugs or drinking too much alcohol. 

If you are staying at home, you could try exercising indoors, with lots of free online classes. Or try an easy 10-minute home workout. 

Try a 10-minute home workout 

Carry on doing the things you enjoy 

If you are feeling worried, anxious, lonely or low, you may stop doing things you usually enjoy. 

Try to focus on your favourite hobby if it is something you can still do at home. Or start a new hobby; read, write, do crosswords or jigsaws, or try drawing and painting. Whatever it is, find something that works for you. 

If you cannot think of anything you like doing, try learning something new at home. There are lots of free tutorials and courses online. Visit Lancashire Adult Learning for more information. 

You can still stay social at home by joining others online; book clubs, pub quizzes and music concerts are just a few of the things to try. 

Do not stay glued to the news 

Try to limit the time you spend watching, reading or listening to coverage of the outbreak, including on social media, and think about turning off breaking-news alerts on your phone. 

You could set yourself a specific time to read updates or limit yourself to checking a couple of times a day. 

Use trustworthy sources – such or the NHS website – and fact-check information from the news, social media or other people. 

Other support and helplines 

Foodbank Vouchers

If you are in receipt of a qualifying benefit or are struggling financially, you may be eligible for a foodbank voucher. Please call 01253 658448 for further guidance.

Click here to find out more about Fylde’s Foodbank

Financial Support

To assist people to self-isolate, the government has announced that individuals on low incomes will be entitled to a Test and Trace Support Payment of £500, if they meet certain criteria, in order to support them through their self-isolation period. 

The payments are only available to people who have been told to self-isolate on or after 28th September 2020. 

More information and details about how to apply  

If you live in rented accommodation or your own home, you may be able to claim Housing or Council Tax Benefit. 

More information and details about how to apply 

If you are on a low or reduced income, we recommend you check with the DWP to see if you’re able to claim Universal Credit or any other benefit during this period. 

More information and details how to apply 

Support for Community Organisations

The Council for Voluntary Service Blackpool, Wyre & Fylde (CVSBWF)

The CVSBWF will operate a round of small grants to Voluntary Community Faith and Social Enterprise (VCFSE) sector organisations in order for them to help support people who are struggling due to COVID-19.

The maximum that can be awarded is £5,000 per organisation but we would like to encourage a wide range of bids from a minimum of £300 up to a small number to the £5,000 maximum to fund projects that:

  • meet the immediate need of residents who are struggling to afford food and essentials due to COVID-19
  • provide advice and information to residents affected by COVID-19 to help them access longer term support they might need, such as benefits, debt advice or employment support
  • provide emotional and mental health support
  • help address social isolation
  • demonstrate how significant numbers of residents most affected by COVID-19 will benefit from these funds and which geographical areas and issues are being addressed

Applications will be evaluated on a rolling basis. The application window for this round of funding will close on Friday 4th December.

Click here for more information and details how to apply

The Lancashire Carers Service

Do you have a family member, friend or neighbour who cannot manage without your support?

Lancashire Carers Service may be able to help.

Support available includes: 

  • Carers’ Assessments and reviews
  • Coffee and Chat support groups in North and Central Lancashire
  • Access to a CHAT line manned by empathetic and helpful people 24 hours a day, 365 days a year
  • Access to their Volunteer Befriending and Sitting in Services to help you take a break from caring and provide additional company and support
  • Access to other community, health and wellbeing services

Click here for more information

Stay in the know

Keep up to date with the latest COVID guidance and Fylde Council services by following us on social media or subscribing to our newsletter. Any new information will be posted directly through these channels, so if you are following us, you’ll be the first to know. 

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